Shipping Policy – Zaray

Effective Date: July 1, 2026

Thank you for shopping with Zaray. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

• Standard Shipping: 3–7 business days
• Express Shipping (if available): 1–3 business days

Please note that delivery times are estimates and may vary depending on your location and courier services.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

We may offer free shipping on selected orders or during promotional campaigns. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information (if available). You can use this information to monitor the status of your shipment.

Shipping Locations

Zaray currently ships to the locations listed on our website. If your area is not available during checkout, please contact our customer support for assistance.

Delays

While we strive to ensure timely delivery, delays may occur due to weather conditions, public holidays, customs procedures, courier issues, or other unforeseen circumstances. Zaray is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipping.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Shipping Policy or your order, please contact our customer support team.

Thank you for choosing Zaray. We appreciate your trust and look forward to serving you.